Refund policy

1. About this Policy

This policy explains your rights to cancel, return, and get a refund for orders placed with FFS Beauty Ltd through ffsbeauty.eu. It applies alongside, and does not replace, our full Terms of Service.

Nothing in this policy affects your mandatory consumer protection rights under the law of the EU country you live in.

2. Cancelling before your order is dispatched

If you wish to change or cancel your order before it has been fulfilled, contact us or submit your request through your account portal. We will let you know if this is still possible. Once an order has been fulfilled, it can no longer be cancelled prior to dispatch, but you may still have the right to return it under section 3 below.

3. Your 14-day right of withdrawal

If you are a consumer resident in the European Union, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This is known as your right of withdrawal, or cooling-off period.

●       For a single delivery: 14 days from the day you (or someone you nominate) receive the goods.

●       For goods delivered in several parts: 14 days from the day you receive the last part.

●       For subscriptions: 14 days from the day you receive your first delivery.

You do not need to give a reason, and you don't need to have opened or tried the item to change your mind, subject to the hygiene exclusions in section 8 below.

4. How to request a return

The quickest way to start a return or withdrawal is through your account portal. Log in, select the relevant order, and submit your request.

You can also contact our Customer Experience team at info@ffs.co.uk with your name, order number, and the email address used to place your order. If you'd prefer to notify us in writing, you can use the model withdrawal form at the end of our Terms of Service, though this isn't compulsory.

5. Returning your items

Once you've told us you want to return an order, please send the goods back to us within 14 days. Please post items to:

FFS Beauty Ltd, Unit 6 Primary Point, Progress Drive, Cannock, WS11 0JF, United Kingdom.

We recommend using a tracked or recorded delivery service, as we can't reimburse items lost in transit.

Please include your order confirmation number with your return.

6. Return postage

●       If you're returning an item because you've changed your mind, you're responsible for the cost of returning it to us.

●       If your item is faulty, damaged, or we sent you the wrong thing, we'll cover the reasonable cost of the return.

7. Refunds

Once we've received your returned goods, or you've given us evidence that you've sent them back (for example a tracked postage receipt), we'll process your refund within 14 days.

Refunds are made to your original payment method, and will normally include the standard delivery cost you paid, up to the cost of our cheapest delivery option. If you chose a faster or more expensive delivery method, we'll only refund what the standard option would have cost.

If goods have been used more than necessary to check they're right for you, for example testing how they work rather than simply inspecting them, we may deduct an amount reflecting the reduction in their value.

8. Products that can't be returned for change of mind

For hygiene and safety reasons, once unsealed, the following items can't be returned simply because you've changed your mind:

●       Razor blades and blade refills

●       Dermaplaning tools and blades

●       Opened skincare, bodycare, and haircare products

This does not affect your rights if any of these items are faulty, damaged, or not as described.

9. Faulty, damaged, or incorrect items

If your item arrives faulty, damaged, or isn't what you ordered, please contact us at info@ffs.co.uk as soon as possible. Depending on the situation and your legal rights, we'll offer a repair, replacement, or refund, and we'll always cover return postage in these cases.

Under EU law, goods must match their description, be fit for purpose, and be of satisfactory quality. If they don't, you have legal rights to have this put right, which vary slightly depending on the country you live in. These rights sit alongside, and are not limited by, this policy.

10. Subscription orders

If your order is a refill subscription, your 14-day right of withdrawal applies to your first delivery. You can pause, skip, swap, or cancel future refills at any time through your account portal, under the terms of your subscription.

11. Contact us

If you have any questions about a return or refund, contact our Customer Experience team at info@ffs.co.uk or write to us at FFS Beauty Ltd, Unit 6 Primary Point, Progress Drive