Shipping policy

1. Where we ship from

All orders placed on ffsbeauty.eu are dispatched from our fulfilment centre in the United Kingdom, wherever you're ordering from in the EU.

2. How your order is delivered

We send all orders via Royal Mail. Our subscription boxes are designed to fit through most standard letterboxes, so in most cases you won't need to be home to receive your delivery.

3. How long delivery takes

●       Orders usually arrive within 7 working days of dispatch.

●       Please allow up to 14 working days before contacting us, as international deliveries can occasionally take longer, particularly around customs.

If your order hasn't arrived within 14 working days, please get in touch and we'll do everything we can to help, including tracing your parcel or arranging a replacement or refund where appropriate.

4. If you're not in when your order arrives

If your parcel doesn't fit through your letterbox and no one is available to take delivery, Royal Mail will usually leave a card explaining how to rearrange delivery or collect your parcel locally.

5. Delivery costs

Delivery costs are shown at checkout before you complete your order, and on your account portal for future subscription deliveries.

6. Customs and import charges

We are registered under the EU Import One-Stop Shop (IOSS) scheme. This means EU VAT is already included in the price you pay at checkout, and there are no additional customs or import charges to pay when your order arrives.

7. Problems with your delivery

If your order arrives damaged, incomplete, or isn't what you ordered, please contact us at info@ffs.co.uk with your order number, and we'll sort it out.

8. Contact us

If you have any questions about delivery, contact our Customer Experience team at info@ffs.co.uk or write to us at FFS Beauty Ltd, Unit 6 Primary Point, Progress Drive, Cannock, WS11 0JF, United Kingdom.